Refunds & Returns

Booty Balm Return and Refund Policy

We strive to ensure your satisfaction with Booty Balm products. If, for any reason, you're not happy with your purchase, here's a straightforward guide to our return and refund policy:

1. Refund Eligibility:

• You have a 30-day window, starting from your purchase date, to request a refund.

2. Return Requirements:

• To qualify for a return, your item must be unused and remain in its original packaging.

3. Exchanges:

• We do not facilitate exchanges online, but you can request a refund instead.

4. Discounts and Returns:

• Products purchased with a discount code are not eligible for return or refund.

5. Initiating a Refund Request:

• If you're unsatisfied with your purchase, please email us at hello@bootybalm.com.au within 30 days of your purchase date to initiate a return and refund request.

6. Return Shipping Costs:

• Return shipping costs are the responsibility of the customer, and we recommend using a tracked service for added security.

7. Refund Process:

• Once we receive and assess your return, we'll notify you regarding the approval status. If approved, your refund will be processed back to the original payment method.

8. Shipping Safety:

• While returning your item, consider using a tracked shipping service. We cannot be held responsible for any loss or damage that may occur during transit.

9. Contact Information:

• When contacting us about a return, please provide your order number and details of the product in question for a smoother process.

Thank you for choosing Booty Balm. We're here to ensure your satisfaction and answer any questions or concerns you may have.